MBA Talk #183: People and process first – The human side of digital transformation

Every digital transformation strategy looks solid on paper – new systems, new tools, new dashboards. Yet most transformations don’t fail because of technology. They fail because people resist, processes break down, and change happens faster than the organization can absorb. The real question isn’t which platform to adopt, but how to bring people along, build workflows that make adoption easier, and turn change into a habit rather than a one-time event.

At PSO MBA Talk #183, TS. Trần Quang Khải and guest speakers will move beyond the buzzwords of “digital transformation” to unpack what actually determines whether a transformation sticks – the human systems, the processes, and the leadership decisions behind it.

Speakers at PSO MBA Talk #183:

• TS. Trần Quang Khải – ISB Lecturer
• Mr. Nguyễn Văn Tiến Đức – Chief Pharmacist, Pharmacity
• Mr. Đinh Công Chinh – Group CTO, Viet Thai International

What will be discussed at PSO MBA Talk #183:

• Managing Resistance: Overcoming resistance from employees and leaders when introducing new technology.
• Change Without Chaos: Making change feel safe, adapting quickly, and keeping a healthy, productive workplace throughout the transition.
• Strong Processes Matter: Why clear workflows make technology easier and faster to adopt.
• Build a Learning Culture: Encouraging continuous learning instead of treating change as a one-time event.

Event details: 

• Time: Saturday, 25 July 2026 | 13:30 – 15:30
• Format: Online via QUICKOM
• Language: English

Register for PSO MBA Talk #183 to gain practical perspectives on leading digital transformation from the inside out – starting with people and process.

MBA Talk is a series of seminars with the participation of Professors from major and international universities and experts, leaders, and senior managers in various fields coming from multinational companies and large corporations both within and outside Vietnam. The guest speakers will discuss and share real-life business cases in order to provide in-depth knowledge, and practical experience, aligning with PSO’s philosophy (Problem-Solving in Organization).